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Hospital and Technology- The Trends


The patient volume defines the reputation of any hospital. At the end of the day, all that matters is the number of Walk in Patients. In today’s competitive world, technology has become a critical factor for any Hospital’s reputation.   The Hospital that leverages the IT Services makes a mark in this fierce competition of attracting patients.

Providing patient friendly technology to its patients can make a huge impact on a Hospital’s reputation. Smart hospitals in today’s world realise this. One of the best example of this is the implementation of Central Scheduling. A lot of hospitals fail to implement this as they believe in having their departments to keep their own schedule for various reasons. The result is an unsatisfied patient. Smarter Hospitals are now working on Centralised Scheduling to make it easy for the patient. Its all about customer satisfaction and the patients will continue to come back.

One of the smartest technology trends in the recent years has been the use of the Speech assisted automated attendant system. This helps the Hospitals to save money with a voice recognition phone system. Technology has evolved and so has been the use of technology in the Hospital Industry. A lot of medical centers now use Master Patient Index as a database to assign a unique identity for each of its patients. This helps in saving a lot of time of the patients as they do not need to go through a series of forms as their information is already stored in the Hospital Data Base.

Hospital Industry is embracing technology like never before. A common trend in Hospitals these days is the presence of Self Register Kiosks. These Self Register Kiosks have been a major hit as it helps the patients to self check in at the hospitals. It is completely secure and the patients can also verify and update their information. Its not just the Corporate Hospitals & the Government Hospitals that are using the Technology to its advantage. The private hospitals, medical centres & clinics are making sincere efforts to provide the best of the services to its visitors. One service that has become common in the last year was of providing free wifi services to its visitors. Its not just the physicians, the doctors, the clinicians and other staff members who use mobile devices and smart phones can make use of this service but its for everybody including the patients.

Hospitals have become tech savvy. Last few years saw the implementation of the Online bill Payment across all the top hospitals. Last year we saw it introduced in private hospitals. Do not be surprised if you find the Online Bill payment facility in the Medical Centres and private clinics in the near future.